Terms And Conditions Of Sale
1: GENERAL
The Terms and Conditions set out below shall be the basis of all Contracts with Corgas (NW) Limited, which shall be concluded by the placing of an order by any person, persons or Body Corporate and either the written acceptance of such order or the delivery of goods which may be construed as the acceptance of an order.
2: DEFINITION
In these Terms and Conditions Corgas means Corgas (NW) Limited whose registered office is 121 Fleetwood Road North, Thornton, Lancashire, England, FY5 4BZ. The Customer shall mean any person, persons or Body Corporate contracting with Corgas whether for the supply of goods, goods and services or merely services. Goods referred to in these Conditions shall mean to the items of equipment specified in the sales invoice. “Conditions of Sale” refer to the Terms and Conditions set out below and these shall be the sole conditions of any contract with Corgas subject to any addition or amendment which shall be in writing and ratified by a Director of Corgas (NW) Limited.
3: TITLE TO GOODS
(a) Notwithstanding delivery to the customer title to all goods will be retained by Corgas until such time as the full purchase price has been received as referred to in the invoice. The full purchase price shall include any sums due in respect of interest on overdue invoices as the same is referred to in Condition 4 below. Further payment shall be considered to have been received by Corgas only when the amount of the payment has been irrevocably credited to its Bank account or if a cash payment is received by a Director of the Company and formal receipt issued.
(b) Until such time as full payment in respect of any sales invoice has been received the goods shall be stored by the customer and full records maintained in respect of the identification of such product and any disposition of the product made by the customer. The customer will further allow Corgas to inspect any such records and products on request.
(c) Following delivery of goods to the customer the customer shall ensure that until payment of the sales invoice is made in full the goods shall be covered by an adequate policy of insurance in respect of the loss by fire, theft and the usual comprehensive risks.
4: PAYMENT
(a) Payment for goods/services shall be made when presented with an invoice unless the customer shall have been granted a credit account. Such facility shall have been agreed by Corgas in writing and the existence of a credit account will be indicated on the sale invoice together with the specific credit period.
(b) Corgas reserve the right to add to any overdue balance at the due date an additional sum calculated by reference to 3% per annum above clearing bank base rate for the time being on any outstanding balance accruing on a daily basis, and an administration fee. Any further expense incurred through use of our preferred debt recovery agent may also be added to the initial amount outstanding.
(c) Where an order made by customers is accepted by Corgas and a deposit is paid over by the customer and such sum as is agreed between the parties, Corgas reserve the right to retain such amount of the deposit to set against any costs they may incur in fulfilling the customer’s order.
5: DELIVERY
(a) Delivery times given at the time of the receipt of an order shall be estimated only and Corgas will not be liable for the consequence of any delay in delivery unless time is made the essence of any contract at the time the order is placed by the customer.
(b) Notwithstanding time being specified as the essence of the contract Corgas will not be liable for any delay in delivery caused by Force Majeure or similar events which are beyond their control and which may jeopardise the smooth handling of the order. In this respect particular regard shall be had to orders placed for goods manufactured outside the U.K. and sub contracts for the supply and delivery of goods or components, labour disputes and import/export restrictions.
6: RETURN OF GOODS
Following the delivery of goods by Corgas to the customer no goods may be returned (other than due to defect) without the agreement of Corgas who reserve the absolute right to refuse consent to the return of goods ordered. In the event that consent is given to the return of goods Corgas reserves the right to levy a handling charge of 20% of the invoice price.
7: INDEPENDENT CONTRACTORS
Corgas and the Customer are contractors independent of each other and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. Corgas may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve the Corgas of its obligations under this Agreement.
8: PROPER LAW
All contracts made by Corgas to which these conditions shall apply shall be construed and governed in accordance with English Law.
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.
